Privacy Policy

Introduction

At MelodyDesk ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform designed for music educators.

By using MelodyDesk, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account or join our waitlist
• Subscribe to our newsletter
• Contact us through our support channels
• Participate in surveys or feedback sessions

This information may include your name, email address, phone number, school or institution affiliation, and teaching credentials.

Student Information

When you use MelodyDesk to manage your music classes, we may collect and process student information on your behalf, including:

• Student names and contact information
• Academic progress and assessment data
• Lesson notes and practice logs
• Payment and billing information (where applicable)

Technical Information

We automatically collect certain technical information when you access our platform:

• IP address and device information
• Browser type and version
• Usage patterns and feature interactions
• Performance and error logs

How We Use Your Information

We use the collected information for various purposes:

• To provide, operate, and maintain our platform
• To improve and personalize your experience
• To communicate with you about updates, features, and support
• To process transactions and manage billing
• To ensure platform security and prevent misuse
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent)

Student Privacy Protection

We take student privacy seriously and comply with applicable educational privacy laws, including COPPA - Children's Online Privacy Protection Act (U.S.) and Age Appropriate Design Code (U.K.) where applicable.

• Student data is only used for educational purposes within the platform
• We do not sell, rent, or share student information with third parties for commercial purposes
• Parents/guardians have the right to review and request deletion of their child's information
• We implement appropriate safeguards to protect student data

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third-party companies that assist us in operating our platform (e.g., hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Consent: When you have given explicit consent for specific sharing

Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Regular backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any significant security breaches.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Account Closure: Delete your account and associated data

To exercise these rights, please contact us at privacy@melodydesk.com.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns and improve our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

MelodyDesk is designed for use by music educators and may contain information about students under 13. We comply with COPPA requirements:

• We only collect student information through educators with appropriate authority
• We do not knowingly collect personal information directly from children under 13
• Parents have the right to review and request deletion of their child's information

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Student data is retained according to educational record requirements and school policies. You may request deletion of your account and associated data at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: